Product complaints and disputes

COMPLAINTS & DISPUTES

We sincerely apologise for any inconvenience. All complaints are handled exclusively by email — we do not accept complaints by phone or any other channel.

DELIVERY COMPLAINT If the product was damaged during delivery or does not match your order, please notify us within 48 hours.

Email us at: info.honeycushion@gmail.com

In your email, please include a photo of the package (with the label clearly visible) and all received items, clearly showing the damage.

PRODUCT COMPLAINT If you experience an issue with the product, please contact us.

Email us at: info.honeycushion@gmail.com

In your email, please attach a photo clearly showing the defect. If the defect cannot be verified by photo, we may request the product to be returned. Return shipping costs are the responsibility of the sender. We do not accept cash on delivery returns.

DISPUTES If we are unable to find a solution together, you may submit your complaint to the European Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr/

Only requests that meet the conditions can be processed.